TRY-TECH INDUSTRIES

Frequently Asked Questions

General Freqently Asked Questions for Alumawood Patio Covers, Alumawood Arbor Lattice, Classic "W" Patio Covers, Alumawood Carports and Classic "W" Carports.

  1. Getting started

    • Where do I start?
      Answer: First step is to visit our getting started page.
    • Do you offer a brochure?
      Answer: No, our Web Site is our brochure. Our Web Site is constantly evolving, a paper catalog would be out of date before it was even published. If you need a hard copy of some information on our Web Site you can print it off using high quality photo paper.
    • Are there pictures of the different products available?
      Answer: Yes, each product has it's own photo gallery; in the product details table (table with yellow background) click on photos. We also offer a general photo gallery to get a quick idea of what products are available.
    • How will I know what to purchase?
      Answer: The Web Site and our Staff is here to assist you, please read through our Web Site and call with any questions. We are very knowledgeable on our products which will in turn assist you in purchasing; we've been in the construction trade since 1970.
      Please use this experience to your benefit!.

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  2. The Do-It-Yourself Kits

    • What is a Do-It-Yourself Kit?
      Answer: A complete kit designed for your application, engineered and ready to install.
    • I have no construction background, can I install this myself?
      Answer: Absolutely. Common sense and the ability to read and follow written instructions are all that is required. It is a two person project, the second person is needed to help hold materials in place during install.
    • Do instructrions come with the kit?
      Answer: Yes. A Set of installation instructions are included.
    • Will I have technical support?
      Answer: Yes. If after reading the installation instructions you have any questions please feel free to call or email. We are here to help.
    • What sizes are available?
      Answer: Projection can range from 5' up to 20' and the length can be from 6' to as long as you want to make it.
    • How do I measure?
      Answer: Measure the area you want covered in terms on projection and length, for attached covers the projection is the distance out from attachment point (wall, ledger board, fascia, etc.) and the length is the distance the cover will run along the house. Freestanding covers use the same terms, however projection is the distance the roofing material run (i.e. roof pans or rafters) across the beams and the length is the distance of the beam line. Please read our How to Measure instructions.

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  3. Materials

    • Is everything made from aluminum?
      Answer: Yes, the Roof Panels or Rafters, Posts, Hangers, etc. are all made out of aluminum. The only exceptions for the Alumawood covers are the steel post inserts or steel beam inserts if needed and the only exceptions for the Classic "W" covers are the steel posts or steel Setback Beam if needed. View the materials in the product details for more specific details on the materials.
    • Is there wood in the Alumawood?
      Answer: No. Alumawood is made from Aluminum with absolutely no wood in it; Alumawood is an all aluminum structure designed to emulate the wood look without the maintenance.
    • Do you offer Skylights?
      Answer: No. We do not offer Skylights. The most common request we get for Skylights is actually from people that purchased an awning 10+ years ago from a different company and need replacement Skylights because theirs are dingy and or cracked/broken which is exactly why we do not offer them. The products we offer are designed to be very durable and require very minimal maintenance and the Skylights take that away from the products because they are not very durable and require a lot of maintenance.

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  4. Attachment of the Cover

    • What options do I have for attachment of the Cover?
      Answer: To the wall, fascia board (if eave/fascia is strong enough) and to the roof top (if eave is strong enough and your not in a snow zone) or Freestanding with the Posts poured into new concrete footings (cannot be bolted to slab, deck or footings).
      View more information on attachment options.
    • What is the easiest installation - Wall, Fascia, Roof top or Freestanding?
      Answer: Wall or Ledger Board at Wall, every installation is different and there are many variables but generally speaking attaching to the wall is the easiest install. Note: For larger projections or heavy Snow Load areas attachment to the roof overhang is not generally an option due to short clear span capabilities. Please consult with us as to your best type of installation for your particular application.
    • I want to attach to my fascia, how do I get a quote for that?
      Answer: We will need to know the following information: How far out from your house your eave projects, what size your eave rafters are (2 x 4, 2 x 6 or 2 x 8 rafters) and how far apart the eave rafters are spaced (16", 24", etc.).
    • My wall is not straight, can the cover work around that?
      Answer: Yes, typically. In most applications the hanger or rafters can be cut to fit around bay windows, chimnees or a recessed wall for example. Call or fax us a line sketch to verify.
    • How much fall or pitch do the covers need?
      Answer: Solid covers requre 1/4" to 1" per Engineering, we recommend 1/2" per foot for best drainage and fitment; the lattice cover does not require a pitch however a slight pitch is recommended so that water does not stand on top of the beam, rafter and lattice.
    • What do I do, I've got a brick wall?
      Answer: Holes are drilled into the brick and inserts are installed into the holes, then the hangers are bolted on with a machine bolt.
    • How many posts will I need?
      Answer: The live load, length, and projection of the awning establish the quantity of posts required; but typically a 10' projection x 20' wide awning requires 3 to 4 posts. Your awning engineering will specify the post spacing needed for your particular unit.
    • What is the distance between posts?
      Answer: There are many variables on post spacing however post spacing is generally between 7' to 12' with a small cantilever past the two outside posts. Variables of post spacing include your local Live Load/Snow Load, Wind Factor, Exposure, Awning Projection as well as Post and Beam selection; contact us to find out the exact post spacing for your application.
    • What size posts are available?
      Answer: Posts are 3" square, the standard post height is 8', we do have 9', 10' and 12' posts available. For covers requiring heavier snow load or larger spans we offer steel posts or steel post inserts for Alumawood covers. Posts need to be cut on site to the proper length required for the exact fit, a chop saw, skill saw or hacksaw works fine.
    • How are the posts connected to concrete?
      Answer: For attached covers two holes are drilled into the concrete for each post (with a masonry bit); the anchors provided are used to mount the post brackets directly to the concrete slab or footing . The 3" square posts are then slid over the top of the secured post brackets and a 3/8 inch bolt, washer, & nut (provided) is used to attach the post to the bracket. Freestanding covers require the posts to be set in new concrete footings.
      View short video: http://www.youtube.com/watch?v=9yMuJdzBFNI
    • Can I secure posts to something other than concrete?
      A: Yes. The posts can be attached to a Wood Deck however you need to make sure the Deck can handle the additional uplift and download of a patio cover.
    • Is there an overhang past the post line?
      Answer: Alumawood covers do cantilever past the posts and beam about one foot in general. Classic "W" Covers do not have an overhang as the posts attach to the gutter/header; however an optional setback beam can be installed to have an overhang.
    • How far can I cantilever the beam/fascia past the corner post?
      Answer: The corner posts may be inset up to 25% of your post span ( Example: span of 8'-0"between posts x 25% = 2'-0" maximum ).

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  5. Engineering / Permits

    • Does the product come with Engineering?
      Answer: Yes. We offer ICC 2006 and IAPMO Engineering.
      Note: ICBO Engineering is no longer stamped for this product.
    • Do I need a permit?
      Answer: Yes, generally a Permit is required whenever a permanent structure such as a patio cover or carport is attached to the home.
    • How do I find out what my local Wind, Live Load and Snow Load is?
      Answer: Contact your local Building Department.
    • How do I find out what I need from my Building Department?
      Answer: Read our Article Obtaining a Permit.
    • How much do permits cost?
      Answer: That will be up to each building department.
    • How are the awnings designed for the snow?
      Answer: The product can be altered by changing post and beam spacing and material thicknesses determined by product engineering. There are many variables including the style of cover, the size, local snow load requirement and attachment method.
    • What will happen if I get a bad storm?
      Answer: If properly designed via product engineering for your local requirements the cover will withstand the storms Rain/Snow and Wind no problem; the awnings can be designed to withstand winds of 90 MPH to 110 MPH and from 10lbs psf Live Load to 60lbs psf Live Ground Snow Load. View more information on design capabilities.

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  6. Pricing

    • What do I need to supply you to get an accurate price?
      Type of Cover, Size, Attachment method, Design Loading and your location.
    • Q: How do I get a price?
      Answer: Call Toll Free 866-337-2381 or fill out a free quote to receive an email quote.

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  7. Shipping

    • Do you ship nationwide?
      Answer: Yes. We use Common carrier Freight Trucks to ship our patio and carport products; we have contracts with some very good discounted rates with many local and nationwide carriers.
    • Will it come in one package?
      Answer: No. An average size awning will be shipped in 5 or 6 boxes. Larger awnings and carports of course will require more packages in order to be easily moved by two people.
    • Can a package be easily handled?
      Answer: Yes. The shipment will be split into boxes that are easily handled by two people.
    • How heavy are the awnings?
      Answer: On an average, our awnings weigh .62 - .79 lbs. Per square foot (depends on actual components). Example: A 13' x 38' awning is 494 square feet. (210 sq. ft. x .79 lbs. per sq. ft. = 165 lbs.)
    • What if I get a damage in shipment?
      Answer: Accept shipment, note damage on Freight Bill, contact us within 5 days and Try-Tech will file a claim with Carrier and new parts will be sent out.

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  8. Customer Pick-Ups

    • Where are the Customer Pick-Up Locations?
      Answer: Sacramento, CA. - Romoland, CA. - Anaheim, CA. and Phoenix, AZ.
      View more on Customer Pick-Up's.
    • Can I purchase the product at the Customer Pickup?
      Answer: No. The pickup locations are for pickup's only, no sales help is available there.

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  9. Ordering

    • I received my quote and want to order; how do I order?
      Answer: Call Toll Free 866-337-2381, we use your name as your quote number if you received an email quote.
    • Do you take Credit Cards and Debit Cards?
      Answer: Yes. We accept Visa, MasterCard, Discover and American Express.
    • How long does it take to receive a cover?
      Answer: Approximately 2 to 3 weeks. Covers are manufactured to order in 7-9 business days and shipping times will vary depending on your location; orders go into the factory on a first come first serve basis. Orders are shipped out of Southern California and generally take 2-5 days working west to east respectively.

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  10. Adding Ceiling Fans, Lights, Screen Enclosures or Water Misters.

    • Can I hang a Ceiling Fan?
      Answer: Yes, however a fan beam is required to support the extra load and the awnings have no UL Approval so all work must be done by an Electrican.
      Note: No engineered design available to install ceiling fan on Lattice structures.
    • Can I install lights on the Awning?
      Answer: Yes. An Electrician is required to install lights as awnings are not UL Approved.
    • Can I Screen in my cover?
      Answer: Yes. We do not offer a kit for this however there are companies that do offer screen in kits, do a google search for screen in kits.
    • Can I install Water Misters?
      Answer: Yes. We do not offer a kit however a universal kit should work for most applications.

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