Customer Privacy:
Your privacy is of great concern to us at Try-Tech Industries, we only collect
information you voluntarily provide when you call, e-mail us or place an
order. When you make a purchase we collect your name, billing & ship
to address, credit card information, phone number and email address. All
information that is used by us stays with us, we do not sell or share any of
your information with anyone, your information is only used in purposes of
handling your order or request.
Top of Page
Online
Shopping Cart Customer Security:
Your online transactions with Try-Tech are completely secure. Our credit
card authorization system utilizes an extremely reliable form of encryption. A
Secure Server is used and all of the latest technology against fraud is taken
to help make sure your online experience is safe against any type of
fraud. All Online Orders use "Real Time Secure Credit Card
Processing" and receive a Confirmation Email. After processing tens
of thousands of online transactions with this system, we are proud to state
that we've never had any data security problems. We encourage you to use
our online ordering system when possible for the following reasons:
1. It helps us keep our overhead down and therefore our prices are
usually much lower than others.
2. The online orders normally get processed first as the system is automated.
3. Your shipping information is typed in directly by you the consumer and
we know that the fewer times information is input,
the less chance there is for an error.
Top of Page
Catalog
Requests:
Our Website is our Catalog, we do not send out Catalogs in paper form.
The Internet is a powerful tool, a brochure cannot compete with the amount of
information that is contained on a Website. Our Website is over 1000
pages with some pages containing 2 - 3 pages of information in print
form. Our Website is constantly evolving with new products and
information being added, a paper catalog would be out of date before it was
even published. If you need a hard copy of some information on our
Website you can print it off using high quality photo paper.
Top of Page
Product Pricing:
This
site
may
be
changed
at
any
time.
We
reserve
the
right
to
change
prices
without
notice
based
on
availability
and supply. We are not responsible for clerical, printing and/or Web publishing
errors. All prices shown are in U.S. Dollars. Our Prices DO NOT
include shipping. Prices also DO NOT include packaging which is required
for products that require shipment by common carrier.
Top of Page
Custom
Order Items:
All
orders
that
are
custom
to
your
specifications (colors,
size,
etc.) are non-returnable and orders cannot be canceled once placed (All but not limited to
Custom Garages, Awnings, Patio Covers,
Carports, Door Canopies and Window Awnings). These products are custom
made to your order they are not "off the shelf parts", items are
custom manufactured to your exact specifications. We do not warehouse
these products due to the specific nature of each order. For obvious
reasons they cannot be returned under any circumstances. Every awning
that we sell is custom made even though they are posted on our website in
standard sizes, this is for pricing only, none of these products are
manufactured until you have placed your order. All custom orders once
shipped cannot have shipment refused, if you do refuse shipment you will get
no credit for goods or shipping. If an order did get refused it would go
back to the manufacture and the manufacture does no warehousing of finished
products, all materials sent back are scrapped. Try-Tech is not
responsible for any color matching, if you are trying to match a color to your
house or anything else it is your responsibility to make sure the colors
will match. All colors are shown on website, the colors will vary
depending on your computer screens settings which we have no control of.
If you need to know the exact color you will need to request color samples and
look at the color in person. There are no refunds for customers who
order the wrong color. It is the customer’s
responsibility to verify that they have the correct Live Load and Wind Speed
needed with their local building department before any order is placed. It is the customer’s
responsibility for proper approval of installation by any of the following:
Landlords, Homeowners Associations / CCR's (Covenants, Conditions
and Restrictions), City Ordinances, etc...
If for some reason the custom system ordered was not manufactured as
ordered you will be supplied any
additional needed materials to complete your original order at Try-Tech Industries discretion. Any
additional materials not on the original order will be an additional charge
(materials & shipping).
Top of Page
Payment
Methods:
We accept Visa, Mastercard, American Express and Discover. When using
Credit Cards, the name and billing address associated with your card must
match exactly what you enter on our payment information page or we will not
accept the order. We also accept cashiers check or money order, orders
will be placed only after we have received payment. We also do accept
personal checks, however orders will only be placed after the check has
cleared.
Top of Page
Shipping:
Try-Tech
will
in
most
cases
process
your
order
the
same
day
if
it
is
placed
before
10:00am
PST
Monday-Friday
or
the
following
business
day,
if
placed
after
10:00am
on
weekdays,
or
any
time
on
weekends
or
holidays.
Delivery
times
may
vary
depending
on
the
availability
and
the
location
from
where
the
merchandise
is
being
shipped
to. Orders
are
processed
only
after
credit
card
information
has
been
verified
and approved. All orders must be accepted at time of delivery, regardless
of condition of shipment or any other circumstances. If order is refused
for any reason all shipping costs or any other related cost shall be paid by
customer before product is reshipped. Custom orders will not be able to be
shipped back out. The manufacture does no warehousing of finished
products; all materials sent back are scrapped.
All Products come directly from the manufacturer. We DO NOT manufacture
any parts whatsoever. The vast majority of our parts are in STOCK,
however at any time they may become OUT OF STOCK. Try-Tech Industries
shall not be responsible for any late shipments. Shipping date estimates
are given by the manufacturer and relayed to the customer. We DO NOT
have any control over the production process or shipping process, therefore we
do not guarantee any shipping estimates. ALL SHIPPING DATES GIVEN ARE
APPROXIMATE.
UPS will not deliver to APO, FPO or PO Box #'s. All deliveries must be within
the Continental US. If you are outside the Continental US or have special
delivery needs, please E-mail us for assistance. Deliveries to non-UPS shippable
addresses may take longer to arrive. No Refunds for any Special Shipping
Delays (overnight, 2 day air, etc.). We will deliver to AE, APO, AP, FPO
via USPS at customers risk, no tracking numbers are available through USPS.
Top of Page
Common
Carriers:
Many of our products are shipped via Common Carrier/Freight Truck, several
different Common Carrier companies are used and is up to Try-Tech's discretion
which will be used for delivery. Generally the Common Carrier will deliver
with Truck and Trailer and adequate driving access to your location needs to be
available for entering and exiting for delivery. If driver is unable to
access delivery location Customer is responsible for picking up Shipment at
Carriers terminal. Unless noted the Common Carrier will contact you
regarding delivery before it is actually delivered, the Common Carriers will
need to verify that someone will be at the shipping location to sign for
shipment. Customer is responsible for setting up delivery time with Common
Carrier. Customer is responsible to help unload shipment off of truck,
driver will only help unload shipment off of the truck. No Lift Gate is
available unless otherwise noted. Not signing Bill of Lading or not being
present at ship location at delivery time is considered as Refusal of Shipment
(see more on refusal of shipment). Shipment must be
signed for by Law, any and all damages need to noted on Bill of Lading at time
of delivery.
Top of Page
"Special
Shipping"
We do not offer 3-Day, 2-Day, Overnight, etc. - we ship UPS Ground Only.
In our experience most shipments of this size being expedited become target to
rough handling with the shippers and the product either becomes damaged or lost.
Top of Page
Shipping Damages:
Unfortunately shipping damages do occasionally occur. You will need to report any damage to Try-Tech Industries;
digital pictures must be taken of the damaged parts and packaging and
forwarded to us via email. From the date of delivery you have five (5) Days to report
any damages or shortages, after that period any and all shipping damages or
shortages will become your
responsibility and you will be responsible for any and all costs related to
the replacement of parts. For shipments that must be signed for any
damage must
be
noted
at
time
of
delivery,
by
signing
the Release Form /Bill of Lading (the shipping invoice that the delivery driver
will have you sign) and not noting any damages you
are
agreeing
that
shipment
is
in
good
condition. It is very important to note any damage on
bill
of lading, if it is not noted on the bill of lading you will be
responsible for the damage recovery from the carrier and you will be responsible
for any and all costs related to the replacement of parts. For any
concealed damages that cannot be seen upon delivery all packaging and material
in the damaged box must be kept until matter is closed. If packaging is
discarded you will be responsible for the damage recovery from carrier and you
will also be responsible for any and all costs related to the replacement of
parts. Any Replacement Parts for damages or shortages may be
shipped in different lengths and by any means of shipment at Try-Tech's
discretion.
Top of Page
Shipping
Shortages or Incorrect Parts:
Unfortunately shortages and incorrect parts will occasionally happen. From
the date of delivery you have five (5) Days to report any shortages or incorrect
parts, after that period any and all shortages or incorrect parts will become
your responsibility and you will be responsible for any and all costs related to
the replacement of parts. Any replacement parts for shortages or incorrect
parts may be shipped in different lengths than the original shipment and may be
shipped by any shipping method at Try-Tech's discretion. Try-Tech will not
be held responsible by any damages incurred by customer from any delay of
complete order caused by shortages or incorrect parts, please allow yourself
ample time for your project. Any incorrect parts may need to be
returned (any returns require an RA number before hand) before the replacement
parts will be shipped out at Try-Tech's discretion.
Top of Page
Shipping on Customers Account:
Any customer is welcome to use their own shipping account whether is be UPS,
Fed-Ex, Fed-Ex Freight, Roadway, Yellow Freight, etc.. However customer is
solely responsible for all payments, shipment tracking, delivery times and
shipping problems including shipping damages. Just supply us with the
carrier and account number and you can have your order shipped on your own
account.
Top of Page
Refusal
of Shipment:
Not all products can be returned or refused including custom made products such
as the Aluminum Awnings; this is due to the nature of the product.
For products that can be returned a Refusal of Shipment may only be done by
speaking to a Try-Tech Representative and obtaining an RA# (Return Authorization
Number) previous to refusing the shipment; without obtaining an RA# you will be
given no credit for your return. Once the package leaves our dock the
shipment becomes your responsibility, by refusing a shipment without an RA# your
order will not be accepted back and will be your responsibility to track,
retrieve and pay all costs incurred. Refused shipments that have properly
obtained an RA# will be charged for all shipping, delivery & storage incurred.
If it is an item that can be returned to stock a 20% restocking fee will be
charged, if item is damaged or un-returnable no credit will be given.
Custom Orders receive no refund under any circumstances (see more on
custom
order items).
Top of Page
Customer
Pickups:
Customer Pickup is available for some products, this is offered due
to time and money savings to those customers who live close to the
factory. The customer is responsible to make sure that all materials are
received at time of pickup, any products not picked up will have to be picked up
by customer or customer will have to pay for shipping to receive parts no picked
up. Customer assumes all responsibility for bringing the proper
vehicle/carrier to haul materials. All products have to be picked up
within one (1) week. An order cannot be changed to a Delivery once it has
been ordered as a Pickup. Any custom product (s) may be discarded after this
time frame and of which no refund will be given for discarded materials.
Factory times will vary, please verify factory hours for product pickup.
It is very important as a customer to arrange a timely pickup.
Top of Page
Returns
and Exchanges:
We want you to be satisfied with your purchase. If you are unsatisfied or no
longer need your merchandise and you wish to return or exchange it email or call us
and we will issue you with a return authorization number (RA) for your merchandise.
Upon
receipt
of
your
return,
your
credit
card
will
be
credited
for
the
original
purchase
price
of
the
product less shipping charges and
subject
to
a
15%
Restocking
Fee. Your
original SHIPPING
CHARGES
are
NON REFUNDABLE and you
are
responsible
for
the
Cost
of
Returning
the item(s)
to
us.
Clearance or
Special
Order
Items
are
Not
Returnable
unless
they
are
defective
or
shipped
incorrectly. To receive a refund for merchandise less S&H and
15% restocking fee, it must be new, unused, never installed or mounted and must include all of the original packaging.
All tarps will have to be in an unopened package to receive credit. We also must receive this merchandise no later than 15 days from the date that you received it. There are absolutely no returns on custom orders. There are no refunds after 15 days. To receive a credit towards a future purchase or to exchange merchandise, the same conditions apply as in a refund but we must receive this merchandise no later than 30 days from the date that you received it.
There are no credits or exchanges after 30 days. All shipping charges that apply to the return or exchange of merchandise, must be paid by the customer. All returns must be shipped prepaid and include a return number
(RA). All exchanges must be shipped prepaid and include return number
(RA) and payment for re-shipment on exchanges. Returns will not be
accepted if they are not pre-approved with an RA number, they will be sent back to sender. We reserve the right to refuse any shipment on any
product that is in a damaged box.
Top of Page
Cancellations:
If
you cancel your order before it has shipped you will be charge a 10%
cancellation fee. If
you cancel your order after it has been shipped, you will be charged for all
shipping charges (both ways) incurred and a 20% restocking fee. Custom
ordered items cannot be cancelled once placed.
Top of Page
Product
Information:
Our site has a lot of information about our products, please read all of the
information about the product before placing an order. Customer is
responsible for reading and understanding all information about the product
being ordered. This keeps our costs down and allows us to pass the
savings on to the Customer.
Top of Page
Product
Warranties:
We pass on all warranties made by the manufacturer,
who has sole responsibility for performing such warranties. We will assist
you in the event of a warranty issue but take on no responsibility for any
expressed or implied warranty not fulfilled by the manufacturer. The manufacturer shall be solely responsible for any damage to person or
property arising from the design, manufacture and testing of its products.
We are not obligated to carry any item that has been discontinued by a
manufacturer. All items are subject to availability. Our product lines
change as the manufactures and distributors product lines change.
Top of Page
Factory Warranty
Procedure:
We
pride
ourselves
in
selling
quality
products with manufacturers who
stand
behind their
products.
All Product
Warranty's
are
stated
on our website. All warranties of the manufactures are passed on to you and is the
manufacturers responsibility to fulfill the warranty. We will assist you
with warranty claims, if
you
have
a
problem
with
a product contact us
and
we
will contact the manufacturer and start the warranty procedure based on their
company policy. All
products
sold
on
this
website
are
subject
to
their
original
manufacturer's
warranty
policies.
In
some
cases,
products
that
require
warranty
service
or
replacement
may
need
to
be
sent
back
to
the
manufacturer. If a product has to be sent back to the manufacturer the
shipping cost is the customers responsibility both ways.
Top of Page
Product
Specifications:
Try-Tech represents the Manufacturer/Distributor, all product descriptions are
given to us by the Manufacturer/Distributor. The
Manufacturer/Distributor takes full responsibility of product descriptions.
Try-Tech makes no variation from Manufacturer/Distributor descriptions.
Try-Tech will supply the most current descriptions given to us by the
Manufacturer/Distributor. Try-Tech makes no claims or takes any
responsibility for any product descriptions including but not limiting to
specifications regarding all aspects of quality, thicknesses, finishes,
colors, life expectancies, product tests, etc.. Try-Tech does not handle
any complaints or problems relating to any discrepancy of description of
product. Try-Tech gives no refunds of any kind for any discrepancy of a
product, this will need to be handled between the Customer and the
Manufacturer/Distributor. If you have a discrepancy for any product
Try-Tech will put you in contact with a representative from the
Manufacturer/Distributor of the product in question.
Top of Page
Engineered
Products:
For the products that are designed for customers to meet product engineering,
information will need to be provided to Try-Tech. The Customer is
responsible for understanding how to provide Try-Tech with the correct
information. Individual product requirements will vary, reading and
understanding the information provided for your particular product is
extremely important. This information provided by the Customer needs to be
correct or the product may not meet the engineering. This may result in
a permit not being granted by your local Building Department. No refunds
or custom engineering will be provided for Customers who have given Try-Tech
incorrect information. Just make sure you take your time and understand
what information is needed and get the proper information, this protects both
Try-Tech and the Customer. Our patio covers are not designed to be
attached a mobile home, manufactured home, park model trailer, travel trailer
or camper. Patio covers for these type structures must be freestanding only.
Top of Page
By shopping with us and placing an order with us contemplates that
you
have
read, understand and agree to all of the above policies.
Thank
You
for
reading
the
Above
Statement.
Return
to
Main
Page
Top of Page
